Shipping policy

Order Processing

Most in-stock orders are processed and shipped within 1–3 business days. Business days are Monday through Friday, excluding federal holidays. Large orders, freight shipments, customized products and periods of unusually high order volume may require additional processing time.

Shipping and Delivery

Available shipping methods and charges are shown at checkout. Delivery dates provided by a carrier or displayed at checkout are estimates and are not guaranteed. Weather, carrier delays, address corrections and other circumstances outside our control may affect delivery.

When tracking is available, tracking information will be sent to the email address provided with the order after the shipment is prepared.

Shipping Addresses

Please review your shipping address before submitting an order. Customers are responsible for additional carrier charges resulting from an incorrect or incomplete address. Contact us as quickly as possible if an address needs to be corrected; we cannot guarantee that an address can be changed after an order has been processed.

Damaged, Missing or Incorrect Shipments

If an order arrives damaged, is missing items or contains an incorrect item, contact support@outstandards.com promptly with your order number and photographs of the shipment, packaging and affected items. Please retain the packaging while the issue is reviewed.

International Orders

International availability varies by destination. Customers outside the United States should contact sales@outstandards.com before ordering for assistance with available purchasing and shipping options. Import duties, taxes and customs charges, when applicable, are the responsibility of the recipient.

Questions

For shipping assistance, contact us at support@outstandards.com or (276) 668-7826.