Refund policy

Returns and Exchanges

Routine returns and exchanges are accepted within 30 days from the date the order ships. To request a return, email support@outstandards.com and include the name and order number associated with your purchase.

Returned products must be unused, in their original condition and in their original packaging. Customers are responsible for return shipping costs unless the return is due to an incorrect, damaged or defective item. Original freight and shipping charges are not refundable.

Returns other than exchanges or warranty replacements are subject to a 10% processing fee. If a returned product is not received in its original condition, a service charge equal to the original shipping cost will be deducted from the refund.

Product Warranties

Transformer Crates and crate accessories are covered against manufacturer defects for 90 days from the original purchase date. EDC MAG power banks are covered against manufacturer defects for one year from the original purchase date.

For return or warranty assistance, contact customer service at (276) 668-7826 or support@outstandards.com.

International Orders

Orders shipped outside the United States are not eligible for return. Products purchased outside the United States through an authorized Outstandards partner must be returned to that partner for processing.

Refund Timing

Eligible refunds are issued within two weeks after the returned product is received and inspected. Your bank or payment provider may require additional time to post the refund to your account.